Sporadic loss of kerning (spacing) in InDesign/InCopy (Creative Cloud)

[Fourteen]

We have a system that uses an InDesign/InCopy workflow and have now seen on a handful of occasions that one or more text frames will lose all letter spacing. This began happening in CC and we've seen it in CC2014 and CC2015. It isn't common but it happens every now and then which causes PDF's to be incorrect if the user is unaware of the error.

Just wondering if anyone else has seen this. The issue is usually solved by simply restarting InDesign or InCopy and reloading the document, but was wondering if there was anything that can be done to help avoid it, or if it should be reported as a bug.

[Barb Binder]

The issue is usually solved by simply restarting InDesign or InCopy and reloading the document, but was wondering if there was anything that can be done to help avoid it, or if it should be reported as a bug.

Hmm. I've never seen it, and if the fix is a simple restart, I'd go ahead and report it as a bug:

Wishform - Adobe InDesign
(click the bug report radio button on the form)

[Steve Werner]

The fact that it's sporadic makes it very hard to be able to find as a bug.

To report it, you need to find a predicatable pattern (certain fonts, certain conditions) where it seems to recur.

[Steve Werner]

You're talking about "we".

Is the reproducable on more than one computer?

[Fourteen]

Yes, if this occurs in a document and that document is saved and then opened on another computer then the text will still be incorrect. Unfortunately what I can't reproduce is how this occurs originally. It seems to come from InCopy's saving of the ICML files, however when I compare two (one correct and one incorrect) they appear identical.

I'll see if I can gather more information and if the issue continues I'll add a bug report.