Lightroom keeps asking for new serial number

[T_Kus]

For reasons I don't understand Lightroom keeps asking for for a new serial number even though I have only ever had this version installed on the same computer and have not made any changes recently. "Retry activation" doesn't work and I can't "deactivate another computer" as I haven't got one. Any suggestions?

[krzysztofs7587662]

I have the same problem. I can't deactivate LR6 because my computer was destroy. Any soluton?

Skibbbi

[T_Kus · Accepted solution]

I ended up using the Adobe Forum Chat, waited 40 min (when it said it would take 2 min) and then someone reset my serial number so I could reactivate LR6. Seems to be working fine now.

[krzysztofs7587662]

Thanks

[denepark]

I have the same problem. Do you need to see my existing number. I have LR6 only on this computer.

[krzysztofs7587662]

Only Live Chat at Contact Customer Care can help, checked

[denepark]

Can you reset my serial number-

(Serial # removed by Moderator)

[denepark]

Moderator has removed my serial number from community . I still have the

request to renew my existing number which was shown in my account. Can

you please rectify this error. LR6 is installed on only one computer