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Lightroom email crashes

New Here ,
Jan 27, 2017 Jan 27, 2017

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Lightroom 5.7.1 with Windows 10.

When I try to email an image the email window flashes and crashes.

The lightroom program still works, only the email window crashes.

I am unable to email.

Anyone have any ideas?

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Community Expert ,
Jan 28, 2017 Jan 28, 2017

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Please describe in more details.

Are you emailing directly from LR or forwarding to images to an email app like Outlook - there are many ways?

What exactly is it that crashes?

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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New Here ,
Jan 28, 2017 Jan 28, 2017

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When attempting to email directly from Lightroom, while either filling in addresses, or selecting the email address to email from, the email window becomes full screen for a split second, then minimizes. When I try to enlarge it there is no response, and, during that process. My Lightroom window also minimizes and I can't enlarge it. After I close the email window my Lightroom works again.

J. A. Li Marzi

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