Embedded audio not loading in PPT 16 and Presenter output not working

[davekary]

I have a large number of PPT presentations that have embedded audio files. When I try to the Import function in Presenter 11 none of these audio files show up and I get an error message from the Import from Presentation button (An error occurred while preparing the presentation audio from slide 1).

Also, when I try to publish the files all I get is the loading screen.

[davekary · Accepted solution]

After a nice chat session with Adobe support we seem to have found the answers.

The problem with the audio came from switching PPT versions - I created the file in PPT 10 then moved over to PPT 16 and the newer version needed to update the audio files to a new format - that fixed that problem.

To get the published files working I needed a new version of a javascript file presenter.js.

Many thanks for the fixes.

DK