unable to acticate LR after upgrade

[ulrikei76141855]

I used LR3 for years without problems but needed an upgrade for my new Nikon files, and also wanted to have the new features too. So I purchased the upgrade to LR6/CC. During installation process I was told I cannot activate because I have no Internet access, which was odd, as I certainly had i-net connection but after 3rd effort I clicked offline installation. Worked fine, I could do what I needed to do without problems then.

Now I did not use LR for a couple of months due to my father's death follwed by a heavy flu attack - and now, to my huge surprise I am getting screens telling me I cannot access LR anymore. Sorry, Screens in german language.

http://prnt.sc/e19d35

http://prnt.sc/e19dk7

Can anyone from support please contact me? I am not very educated on the Computer, it would be really helpful if someone could help me via remote Access! I am sure you will need more time to coach me through the problem.

Thank you,
Ulrike

http://prntscr.com/e19cg7

[BKKDon]

This is a user to user forum, try here:

Contact Customer Care

[ulrikei76141855]

Well, maybe there are other users or power user who already have spotted the same Problem and may offer advice?

[JP Hess]

In the meantime, if you really want to resolve this issue it might be a good idea for you to click on the link that was provided and initiate a live chat session  with an Adobe representative. These types of issues normally cannot be resolved by changing some magical setting in Lightroom. The solution requires the assistance from Adobe staff people.

[dj_paige]

You screen captures are not shown when I click on the link.

[ulrikei76141855]

dj_paige - These are online screen shots. If they do not work when you click it you maybe can help yourself by copy and paste the URL into your browser? However, they are in german language anyway but maybe you recognize the layout.

[dj_paige]

clicking on the link or pasting the URL into a browser should give the same result.

When I click on them, I do not see screen captures of Lightroom.

[John Waller]

I see the screenshots

"Registration required

To activate the software, you must login with an Adobe ID..."

"Check serial number -

Connect to the internet to check your serial number"