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Keep Getting Error Message w/Prem Elements 15

New Here ,
Jan 29, 2017 Jan 29, 2017

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Keep trying to save created movie done in Prem Elements 15 and receive error message.  Can't upload to YouTube either.  Help.

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[Moved from generic Cloud/Setup forum to specific Program forum... Mod]

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Community Expert ,
Jan 29, 2017 Jan 29, 2017

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How are you uploading to YouTube?

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Adobe Employee ,
Feb 08, 2017 Feb 08, 2017

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Hi,

which platform are you on? What is the error message you are seeing on exporting to desktop or to YouTube? If you are on Windows platform, can please you try exporting to desktop after unchecking 'Use Hardware Acceleration' from preferences?

Thanks

Aurobinda

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Adobe Employee ,
Mar 08, 2017 Mar 08, 2017

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What is the duration of timeline and is your google account a verified one? By verified, I mean is your account linked with phone and you entered code sent to your phone number to your account page. Google puts some restrictions while uploading the video based on the verified status of the account.

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