adobe cs6 platform swap inquiry

[ashelleraven]

Hi. A couple of days ago, I acquired a Mac and found out I could no longer use my serial number for Adobe CS6 because I previously had a Windows computer. I contacted an agent through chat about a platform swap to Mac, and they had told me that my request will be processed in 24-48 hours. It's been a few days now, and In my account, under Support Cases, my request just says "In process with agent." Will I be able to get a new serial number in the coming days?

Thanks so much.

Ashelle

[Mohit Goyal · Accepted solution]

Hi ashelleraven,

We have checked your ongoing case for the platform swap and it has been escalated to next level for the fulfillment.

You can contact our customer service team, if required Contact Customer Care

Regards,

Mohit