i can't sign in adobe premiere clip

[霜行夜33249891]

when i try to sign in clip  with my adobe id ,it says  access denied !

My  adobe account is normal, it can access other software in addition to clip

Here's my landing interface capture

[Sheena Kaul]

Hi,

Are you able to login to Adobe Creative Cloud application with your same Adobe ID?

Regards,

Sheena

[霜行夜33249891]

yes , i can login.

only premiere clip cannot !

[Sheena Kaul]

That's strange!

Are you able to login into other mobile apps? Such as Adobe Capture CC, Comp CC and Photoshop Mix.

[霜行夜33249891]

yes，i am able to login into other mobile apps,such as adobe capture, photoshop fix and creative cloud.

only premiere clip cannot !  Is not your server out of the question ?

my adobe id is  : <Removed by Moderator>

[Sheena Kaul]

I have checked your adobe ID. Your account seems to be absolutely fine.

Let me get this escalated and I will update you shortly on this.

[霜行夜33249891]

thanks，What information do I need to provide? I hope you can solve this problem earlier, I am anxious to use premiere clip。

[小菜场卖葱]

same problem,please check id is 176543215@qq.com

[charliec14994852]

Also the same problem for me. I was sent to the forums from customer support but it doesn't seem like the problem has been solved here either.

[Sheena Kaul]

Hi Charlie,

Which device are you using?

Also specify the OS version.

Regards,

Sheena

[Guest]

Hi Sheena,

I met this problem too. I could sign in to APP like Photoshop Mix but Clip. My device is SAMSUNG SM-9100 and OS version is Android 6.0.1. Please give me a hand, thx.

[charliec14994852]

Hi Sheena,

Nexus 6p. Stock Android Nougat 7.1.1

[霜行夜33249891]

Can you check what is the reason ?

[b_burjak1]

please check MY id too..

[b_burjak1]

me too same problem..

[superboychao]

The same problem, can login on computer and other adobe app, only Premiere Clip, and as I can see a lot of people in this thread are from China

[Ted_Wang]

The same problem for me,can't login into premiere clip at android

[Sheena Kaul]

Hi,

I apologize for the trouble.

This issue has been identified with the China accounts specifically.

We are working on the fix for this.

Regards,

Sheena

[Christopher_Blome]

Hi Sheena,

I am experiencing the same problem also out of China. Has there been any fix for that problem yet?

Thx

[Sheena Kaul]

Hi Chris,

I am still working on this issue.

Regards,

Sheena

[hotdoggy]

2019 the promblem is still there,shall a creat an us account?

[Guest]

I have a similar issue, i open the app it asks me to log in, it brings me to the adobe website then that's it. Return to the app and i've the rotating circle as it tries to log me in but nothing happens 😞

I'm on a vodafone phone, android version 6.0.1

[petergaraway · Accepted solution]

Hi Joe,

Are you located in the US? Please make sure you're not attempting to sign in with an Enterprise ID. This has affected user's in the past. Also, you might try creating a new Adobe ID and then sign out and try signing back in with your primary ID.

Thanks,

Peter

[Guest]

Hi, I'm in China, I have the same problem. I tried to use three different Emails to sign in, but all of them did't work. I downloaded Adobe Premiere Clip from Google Play Store.

[rumorsai]

I’m also in China, same problem. My adobe account ID: rumorsai@hotmail.com

Here's the exact message from Adobe Clip I’m on iPad Pro, iOS 11.2.2

Access Denied

You no longer have access to this service. Please contactAdobe Customer Support if you believe this is an error.

Please follow this link.

i can use the other adobe iPad apps like Draw, etc. but the Adobe CC, I can login, but cannot move any files from one device to another like it logs me in, allows personal file uploads, but then when I try to login to transfer files from one iPad to the other, it doesn’t show up...

First, can someone help me gain access to Adobe Clip, much appreciated! And secondly, is there something wrong or not possible to do personal file transfer from my older iPad to my newer iPad with the Draw to CC apps?

Thanks, and hope to hear back soon!