After Effect's not opening up

[gior88347134]

Hello.

There was a message that appeared relating to the fact that I don't have the proper... something... in order to run After Effects.

Is there a particular program I need in order to get After Effects to function on my computer (Mac OS Sierra 10.12), or perhaps it's something else.

Anyone able to help me with this question?

Thank you.

[Vidya Sagar]

Hi Gior,

Please post a screenshot of the error message FAQ: How do I capture and post a screen shot or video?

Thanks,

Vidya Sagar.

[gior88347134]

Hi Vidya.

Unfortunately I chose to "Never Show Message Again" on accident. I suppose that to be a second question attached to the first; Question being "How do I change my AE settings to show error messages?".

Anyways, I did however take a screen shot of the AE screen, minus error message.

In essence, I am unable to open any of the Top Screen Dropdown Menus, as well being barred from starting any new projects.

PS: The error message read something about a program I needed in order to run After Effects, if that is any guiding indication towards solving the issue.

Thanks again.

[Nicktendo28 · Accepted solution]

Have you tried uninstalling it and reinstalling it?

Did the error have something to do with your graphics card? I have had this pop-up for the graphics card but after effects worked just fine.

[gior88347134]

Hey Nick.

Good on you. All I needed to do was uninstall, and then reinstall AE.

Thanks!

PS: Curious what that "pop-up" message could have been related to...

Perhaps a software update? Anyone have an idea?

[Szalam]

gior88347134 wrote:

PS: Curious what that "pop-up" message could have been related to...

Perhaps a software update? Anyone have an idea?

From your brief description, it sounds like the standard message about not having the right GPU to accelerate the ray-traced renderer. It's nothing to worry about because the ray-traced renderer is considered obsolete. So, if that's what it is, you can probably just tick the "never show again" option.

If you see it again, please let us know the full text of what it says.