PS 17 [Windows encountered a problem running CC and needs to close]

[perryg92808339]

Hello all, I recently updated from 15.5 to 17, now as soon as the program finishes loading and the work space comes up, I get a window stating that the program had a problem and that windows is trying to find a solution... Then the window changes and says the the program encountered a problem and needs to close.

I have uninstalled and reinstalled the program three times. I have been through all my drivers to make sure their up to date. My CS6 works fine on the same machine. Any suggestions.

[davescm · Accepted solution]

You don't say what operating system you are using. If Windows 10 can you check the windows reliability monitor at the time of the problem and you should see a red cross. Click on it and then on the Photoshop entry. This will give you details of the crash.

If it mentions Lavasoft - then uninstall Web-Companion/Adaware and you should be OK. There is a known issue with that program and Photoshop.

If anything else - post the report here and we will see if we can help further.

Dave

[perryg92808339]

You Nailed it Dave!!!! Saved the day. Thank you.

[davescm]

You're welcome

Dave

[John Waller]

perryg92808339 wrote:

Hello all, I recently updated from 15.5 to 17,

Version 17 is CC 2015.5 released in mid-2016.

Have you tried installing the current version CC 2017 (version 18) released in December?