Double-charged on my CC subscription

[Seong_Hoe_Yap]

I was being charged twice in November 2016 for my CC subscription. I have been trying to contact the customer service but the online chat option is not working at all. There is no email address for me to direct my question to, so what can I do now?

[Ned Murphy · Accepted solution]

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

If you continue to have a problem making contact, try locating one of the staff people that visit these forums and send them a private message.

[Seong_Hoe_Yap]

Thanks Ned, I tried different browser and it works!

[Ned Murphy]

You're welcome