Adobe Experience Design CC not opening - Windows

[jabascals]

Hi, I have just installed without errors Adobe Experience Design CC directly from Creative Cloud in a laptop running Windows 10 version 1607 (last version). However when I execute the app, it doesn't show up the interface neither the icon in the bottom bar.

I don't know the reason and I would like to correct the error. Anyone have solved this issue?

Thank you in advance!

[Vlad G.]

Hi ​, can you try opening Event Viewer and see if there's any entry mentioning Adobe.CC.XD.

A normal launch would log something like "The app Adobe.CC.XD... was activated successfully.".

You can look in the Applications log or in Microsoft/Windows/Apps/Microsoft-Windows-TWinUI log.

-

Vlad

[jabascals]

Hi Vlad, thank you for your answer. I have done what you said and I have found the following error in the Applications log:

+

System

- Provider [ Name] Microsoft-Windows-Immersive-Shell [ Guid] {315A8872-923E-4EA2-9889-33CD4754BF64}

EventID 5973

Version 0

Level 2

Task 5973

Opcode 0

Keywords 0x2000000000000000

- TimeCreated [ SystemTime] 2017-01-20T12:53:30.399255500Z

EventRecordID 770

- Correlation [ ActivityID] {1310FA4D-72A4-0000-6F11-1213A472D201}

- Execution [ ProcessID] 6208 [ ThreadID] 8164

Channel Application

-

EventData

AppId

Adobe.CC.XD_adky2gkssdxte!App

ErrorCode

-2144927141

The same error appears also in Microsoft/Windows/Apps/Microsoft-Windows-TWinUI log.

Thanks Vlad.

[Vlad G.]

Sorry, the error -2144927141 (0x8027025B) means just "The app didn't start" but it doesn't tell me what the actual reason is.

Did you already try uninstalling and re-installing?

Do you see any adjacent log message before/after this error that may be related?

--

Vlad

[Kluntz]

I have the same issue. Any solution?

--

Lars