Adobe xd open app Error

[Alexis.Indesign]

I had troubles with Adobe XD installation. Did everything advised on adobe xd forum to resolve the error code 191. The installation on new user account with admin privileges helped and i got no message about error code 191. But now, when I open the program it shows screenshot, I've sent.

Info:

Windows 10 Pro

Version 1607

OS build 14393.693

All updates have been downloaded and installled successfully.

Windows defender service is turned off.

PDApp.log file I've uploaded, link is here http://www.megafileupload.com/tjoW/PDApp.log

[CoreyRLucier]

If you reboot and attempt to run the app again do you see the same issue? There is a related issue that is resolved after a reboot so wanted to rule that out.

[jelleandrioli]

After doing a reboot and un-installing and re-installing adobe experience design several times the issue is still here.

[CoreyRLucier]

Thank you for following up.  Would you happen to have a space in your Windows user name?

[jelleandrioli]

Yes I have a space in my Windows user name. But you might want to know  that since I updated experience design from v. 0.6.8 to v. 0.6.12 (most recent version) this issue started to occur.

[Alexis.Indesign]

I have a space in user name too. Tried rebooting/reinstalling, but the issue is still here.

I hope anyone has any tips for all of us with the same problem.

Any suggestions?

[elainecc]

Hey, everyone! We're aware of the issue and are currently working on a fix. Please do upvote this issue in UserVoice, as we'll update people via Email when we get a fix in the build and out to you guys.

[Windows] XD does not launch for users with spaces in their home directory (G14490) – Adobe XD Feedb...

-Elaine

[Alexis.Indesign]

Thanks for your reply. But I've created new user account with no space in there. Still have the same problem.

So, in my case the same error occurs even with no space user name. Any suggestions?

[elainecc]

Hey Alexis.Indesign-

Wanted to follow up with you - did our hotfix release last week address your issue?

-Elaine

[артемв71026756]

Hi! No, your new hotfix release has not solved our problems.

[Alexis.Indesign]

Yea, app can't be opened still.

[Preran]

For all those still facing this issue, please send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for further investigation.

To send me a private message click my picture, and use the Message button.

Thanks,

Preran