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Opening Adobe LiveCycle Management protected documents in Adobe Acrobat X Pro

New Here ,
Feb 01, 2017 Feb 01, 2017

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Hi,

I am having issues opening a LCRM protected document in Adobe Acrobat X Pro, but can open in Adobe Acrobat Reader. Is this by design?

Regards,

Raj

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Security digital signatures and esignatures

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LEGEND ,
Feb 01, 2017 Feb 01, 2017

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What sort of issues? Maybe it's a newer version of DRM than this very old Acrobat Pro - did you try the current version?

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New Here ,
Feb 01, 2017 Feb 01, 2017

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Hi thanks for your response. We only have Acrobat X Pro installed on our machines so no chance to access another version.

The issue I am having is that when I am about to open the PDF, the document doesn't open, all I see is the Home Screen on Acrobat PRO. No error messages whatsoever.

I know that the PDF is protected using ALCRMS (Adobe Livecycle Rights Management) and it is connecting a Remote Server for authentication. No firewall issue, as it is opening in Reader...

I have a feeling that Adobe Acrobat Pro may not be able to open such a PDFs? I know that Chrome PDF Viewer struggles too! Get a "Failed to load PDF" error.

Any ideas?

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LEGEND ,
Feb 01, 2017 Feb 01, 2017

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Sounds as if you are double clicking. Does anything different happen if you use File > Open?

No chance it can ever work in Chrome, that does not use Adobe technology, nor any other non-Adobe viewer.

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New Here ,
Feb 01, 2017 Feb 01, 2017

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Yes have tried File > Open too. Simply no response from Acrobat Pro. Do you know if it is possible to open a ALCRM protected document in Pro? I have heard some people telling me that it would not work as it is an Editor program.

Thanks for your responses so far.

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