Raw files not recognized #188 [Canon 1DX Mark II]

[evelynm86898212]

Trying to download my Pics an error message appears that the raw files are not recognized, says t o update software but when I do it says I don't have internet connection...but i do.  When I first downloaded Lightroom I had these problems after 4 hours on the phone and texting we finally fixed the problem. Now it's happening again. EOS-1DX Mark ll Camera

[Akash Sharma]

Hi Evelynm,

Which version of Lightroom are you using?

For the error, you are getting while updating, Please have a look at this article Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications

Regards,

Akash

[John Waller]

EOS-1DX Mark ll Camera

Cameras supported by Camera Raw

First supported in Lightroom 6.5.

Which version are you running?

If Lightroom 6, update to 6.9.

If Lightroom CC, update to 2015.9 (equivalent to 6.9 for camera support)?