Can you please help I cant Import files into Lightroom- error message is Files not recognised by the raw format support in lightroom?

[annap25976906]

I have a new Canon Mark 1v.

I cant import my images into Lightroom.

The error message I get is "Files not recognised by the raw format support in lightrroom."

My Lightroom software is uptodate.

Can you please help?

[dj_paige]

Your camera is too new for the version of Lightroom that you have installed.

Please state the exact version NUMBER of Lightroom that you have installed. Do not state words like "up-to-date" or "current".

Please state the exact make and model of your camera. (There is no such thing as a Canon Mark 1v as far as I can tell).

[JP Hess]

Your camera requires Lightroom CC 2015.7 or Lightroom 6.7 as a minimum in order to support that camera. What is the exact version of Lightroom installed on your computer?

[John Waller · Accepted solution]

annap25976906 wrote:

I have a new Canon Mark 1v.

I assume you mean the Canon 5D Mark IV?

That camera was first supported in Lightroom 6.7

Cameras supported by Camera Raw

If you have Lightroom 6 then update (for free) to Lightroom 6.8 (current)

If you have an earlier version (5 or earlier) then you have a few options:

1. Join the Cloud and get Lightroom CC 2015.8 (Cloud version of 6.8) which will open those Raw files, or
2. Purchase Lightroom 6 standalone (non-Cloud), or
3. Free option: download the free Adobe DNG converter, convert all Raw files to DNG format then edit the DNG files (not the Raw files) in your version of Lightroom. An extra step for you but no extra cost.
   Digital Negative (DNG), Adobe DNG Converter | Adobe Photoshop CC
   Camera Raw: How to use Adobe DNG Converter - YouTube
   
   

[annap25976906]

Thank you for your relies.

I have just purchased Lightroom 6 stand alone and I am still getting the same error message when I try and import raw files from my Canon EOS 5d Mark iv?

[Bob Somrak]

Update it to 6.8.  

[John Waller]

I have just purchased Lightroom 6 stand alone

In Lightroom 6, click Help (Win) or Lightroom (Mac) > About Lightroom to see which version you're currently running.

It probably shows a version earlier than 6.7 (e.g. 6.0).

Use Help > Update to update to version 6.8.

If that doesn't work, download and install 6.8 from

Install Photoshop Lightroom

[danie78255203]

I have a Canon 80D and i am having the same issue. It works perfectly fine on my laptop but not my PC. My creative cloud says everything is up to date

[Bill Sprague]

My creative cloud says everything is up to date

At the bottom of the Help menu there is an "About...." choice.  When you select that, what is the version number?