Canceling woes

[jamesc74173748]

Someone bought me Adobe Cloud as a gift, while i was in school for a year. One year later, their card is expired, I don't use the cloud. I have no interest in continuing my account. From what i gathered, from the emails i was getting was that if the payment wasn't updated then my things would just wash out clean. however today i got a different email saying that i might face fees. I contacted support for help. they wont let me cancel. Support doesn't speak english well so i can't get clean help from them. they just keep trying to sell me things and wont help me resolve my issue or answer questions.

Does anyone know what i can do or have wisdom? I feel like Adobe is screwing me hard over here.

[jamesc74173748]

this is the email i got. it's the first one mentioning fees. I really feel like adobe intentionally was trying to screw me over.

[John T Smith · Accepted solution]

From what you say, Adobe does not have YOUR credit card information since the subscription was a gift

Which means to ME that  you have no liability to pay anything... BUT, I do not work for Adobe

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

[jamesc74173748]

thanks for the response.. im just worried they might slap me with some silly fees that go unpaid and then sold to collecters and have it effect my fredit score.

[kglad]

you can clarify by using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html