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Lightroom 6 - import problems with Canon EOS 5d Mark iv Please help?

New Here ,
Feb 02, 2017 Feb 02, 2017

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I have a new Canon EOS 5d Mark iv.

A have upgraded my soft ware to Lightroom 6.

I cant import raw files from my camera .

Error message " Files not recognised by the raw format support in lightrroom."

Can you please help?

Thanks Anna

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correct answers 1 Correct answer

Community Expert , Feb 02, 2017 Feb 02, 2017

annap25976906 wrote:

I thought 6.8 is only available in iCloud and version 6 is the latest version for Lightroom stand alone?

Is this right?

No.

Version 6.x are all standalone versions. All version 6 updates are free for Lightroom 6 owners and include new camera support.

CC 2015.x are all Cloud versions.

Adobe keeps the update numbering for both the same: so 6.8 (standalone) is released at the same time as CC 2015.8.

It is recommended that you always keep your Lightroom 6 up to date as new updates are

...

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Community Expert ,
Feb 02, 2017 Feb 02, 2017

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This has already been answered in your previous thread on the same subject.

Can you please help I cant Import files into Lightroom- error message is Files not recognised by the...

Can you not see those replies advising you to update to version 6.8?

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New Here ,
Feb 02, 2017 Feb 02, 2017

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Hi John

I thought 6.8 is only available in iCloud and version 6 is the latest version for Lightroom stand alone?

Is this right?

If 6.8 is available in a stand alone version how do I get it? Its not showing  available on Amazon?

Many thanks Anna

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Community Expert ,
Feb 02, 2017 Feb 02, 2017

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Lightroom 6.8 is the latest free update to LR 6. You do not need to uninstall/ remove LR 6 if you already have it installed. See the link below for assistance.

Keeping Lightroom Up-to-Date

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5, Lr 6.5, PS 24.7,; ACR 15.5,; Camera OM-D E-M1

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Community Expert ,
Feb 02, 2017 Feb 02, 2017

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annap25976906 wrote:

I thought 6.8 is only available in iCloud and version 6 is the latest version for Lightroom stand alone?

Is this right?

No.

Version 6.x are all standalone versions. All version 6 updates are free for Lightroom 6 owners and include new camera support.

CC 2015.x are all Cloud versions.

Adobe keeps the update numbering for both the same: so 6.8 (standalone) is released at the same time as CC 2015.8.

It is recommended that you always keep your Lightroom 6 up to date as new updates are issued. So update to 6.8 so you get new camera support including your 5D Mark IV.

annap25976906 wrote:

If 6.8 is available in a stand alone version how do I get it? Its not showing  available on Amazon?

Refer the previous thread where a link was given.

Install Photoshop Lightroom

Amazon won't offer updates. It's just the place for the initial sale. Get all your updates from Adobe.

To avoid confusion, please keep all discussions in the same thread. Any follow up questions such as this one can be posted as replies in the original thread.

Can you please help I cant Import files into Lightroom- error message is Files not recognised by the...

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