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Files not showing Artboards in New Windows 10 update

New Here ,
Feb 02, 2017 Feb 02, 2017

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I just updated the Windows 10 update for XD, but as I try to open any of my .XD files nothing shows up it's completely blank. I also tried to open the UI kits in he menu and nothing shows up either. Is anyone experiencing this issue? It's a bit disheartening if my work is gone.

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New Here ,
Feb 02, 2017 Feb 02, 2017

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Actually, nevermind my screens/artboards showed up, but the files take a significant time to load up like close to 5 mins or something. I got scared there

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Adobe Employee ,
Feb 02, 2017 Feb 02, 2017

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About how long did they take to load in the previous version, for comparison?

Can you tell us what kind of hardware you're running on?

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New Here ,
Feb 02, 2017 Feb 02, 2017

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It would only take a second or almost immediately last version. But for some reason it takes an incrediable a lot of time to load. Also, after the update I had an error, forgot what the whole message said, but it was on the lines of the product not installed correctly. I had to reinstall.

intel core i5 CPU @ 3.40GHz

10 GB RAM

Windows 10

ATI Radeon 7700 series

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Adobe Employee ,
Feb 03, 2017 Feb 03, 2017

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@Foolishmofo what about the drive? is it HDD or SSD?

Can you tell us approximately the number of artboards?

Thanks

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New Here ,
Feb 03, 2017 Feb 03, 2017

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HDD.

Files I have over 25 screens/artboards

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Adobe Employee ,
Feb 03, 2017 Feb 03, 2017

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Would you be able to share your file with us for testing? I've PM'd you my email address

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