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Message error - after effect not responding

New Here ,
Feb 03, 2017 Feb 03, 2017

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Hi,

Would like to know why when I start After Effect software froze and it says: "not responding"

Thank you!

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Community Expert ,
Feb 03, 2017 Feb 03, 2017

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New Here ,
Feb 03, 2017 Feb 03, 2017

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I downloaded After Effect with Creative Cloud. When I start the software, I get a white screen and it on top it says "not responding."

My computer is a MSI X64 and I have windows 10.

Thank you!

Marc

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Adobe Employee ,
Mar 03, 2017 Mar 03, 2017

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Hi Marc,

Sorry to hear about your display issues. Circling back to check on you. Still having trouble? I would make sure your video drivers are current and updated. You may even want to do a force clean reinstall of the GPU drivers. If you are still having trouble, please work with our agents. Let us know how it goes.

Thanks,
Kevin

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