I can not open photoshop

[Christian Salerno]

I Had close by mistake Photoshop so Incorrect. Now I can't open it. I tried an uninstall the program and reinstall it. I tried a reboot the PC but the thenar Problem. How can I do?? Thank you!

[JJMack]

If Photoshop use to work on your machine try deleting or renaming your User ID  Photoshop's preferences folder. Rename:

"C:\Users\Your Windows User Name\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings\"

TO:

"C:\Users\Your Windows User Name\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings Old\"

Windows hides that folder by default you need to change your File Explorer folder option to show hidden file and folders. Then try starting Photoshop it will build a new set of preferences for your user id. Yser ID preferences are not replaces when you reinstall Photoshop you old preferences are still in you users Id application data.

[Christian Salerno]

Thanks JJMack,

As soon as I tried to delete this folder, but soon I try to start Photoshop, this folder create automatically.

[JJMack]

Yes, that is what should happen.  Photoshop creates a set of preferences for your user id with Adobe default settings. All the preferences files should be valid none should be corrupt.

A corrupt preference file can cause Photoshop to crash starting up.

[Christian Salerno]

Although I have followed your directions, Photoshop still does not open.

what should I do? Uninstall Photoshop again?

[JJMack · Accepted solution]

Post the details in the crash reports.

[Christian Salerno]

Okay, now it's working, i tried renaming LavasoftTcpService64.dll, from dll to bak, and it seems to work .

Thank for helping me!