Unistall and reinstall on Lightroom. ['Lightroom quit unexpectedly' message ever time LR is opened on Mac]

[kylemcn]

I have the latest version of Lightroom on my Mac and every time I click the application on my desktop it doesn't open and just comes up with the message. 'Lightroom quit unexpectedly.' I plan to uninstall it and reinstall it but as a paying customer and it costing $200 Australian I just want to be sure that this will not affect anything and I will be able to reinstall it without any drama. Thank you in advance.

[John Waller]

Any relevant info in the Console?

http://www.imore.com/what-console-macos-sierra-and-why-should-you-care

[kylemcn]

Sorry man, as in? Not much idea when comes to computers.

[John Waller]

Error messages? Anything relating to Lightroom?

Try resetting Preferences first.

If that does not solve it, start Lightroom and when it closes check the Console for the latest batch of messages to see if you can find any clues as to what is happening.

[kylemcn]

I have reset the preferences but no change after that, I had a look into the console but that is all gibberish to me. What're your thoughts on reinstalling the program?

[Jao vdL]

You can certainly try but it is unlikely to help. Also is your operating system up-to-date?

[kylemcn]

How do I check that? I don't know if this has any relevance but in my Lightroom library there was about one thousand random symboled photos. Some black then others with random images I just put them all in trash and emptied it.

[Jao vdL]

Follow the link John posted to see what the console is. You can see all kinds of error messages there but if you're not so into computers it is often rather hard to understand what you're looking at. Also have you tried restarting the computer? Have you tried resetting the Lightroom preferences (see here: https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/  )​ That can also help when Lightroom is misbehaving.

[kylemcn]

I reset the preferences but has made no change in the application. What're your thoughts on reinstalling the program?

[anshulp39412687 · Accepted solution]

Hi Kyle,

Please try to run lightroom from terminal, using

"/Applications/Adobe\ Lightroom/Adobe\ Lightroom.app/Contents/MacOS/Adobe\ Lightroom"

It will show some error message in the console.

Also, kindly add following to your config.lua file

loggers["*"] = {

                logLevel='debug',

                action = "traceback"

}

and restart lightroom from Terminal.

and post the logs.

Thanks