Can't start Lightroom CC anymore

[michaelv46060572]

Hello,

I received this info and don't know what it means:

Problemsignatur:

  Problemereignisname:    APPCRASH

  Anwendungsname:    lightroom.exe

  Anwendungsversion:    5.7.1.10

  Anwendungszeitstempel:    547e3261

  Fehlermodulname:    StackHash_0a9e

  Fehlermodulversion:    0.0.0.0

  Fehlermodulzeitstempel:    00000000

  Ausnahmecode:    c0000005

  Ausnahmeoffset:    00000000

  Betriebsystemversion:    6.1.7601.2.1.0.256.48

  Gebietsschema-ID:    1031

  Zusatzinformation 1:    0a9e

  Zusatzinformation 2:    0a9e372d3b4ad19135b953a78882e789

  Zusatzinformation 3:    0a9e

  Zusatzinformation 4:    0a9e372d3b4ad19135b953a78882e789

Lesen Sie unsere Datenschutzbestimmungen online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0407

Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:

  C:\Windows\system32\de-DE\erofflps.txt

Does someone can help me with this?

Thanks a lot!

Best

Mike

[Akash Sharma · Accepted solution]

Hi Mike,

Please follow the steps mentioned in Lightroom doesn't launch or closes automatically after splash screen and let us know if that helps.

Regards,

Akash

[michaelv46060572]

Hi Akash,

thanks for your answer.

I can open Lightroom but it seems to be that it has files on all my hard disk.

I can’t load all images and it is behaving strange.

If I reinstall it I face the same problems.

Is there any chance to help me with a short screen sharing to look at it?

Thanks!

Mike

Von: Akash Sharma

Gesendet: Dienstag, 31. Januar 2017 19:33

An: Michael Vitt <info@mse-europe.de>

Betreff: Can't start Lightroom CC anymore

Can't start Lightroom CC anymore

created by Akash Sharma<https://forums.adobe.com/people/Akash+Sharma> in Photoshop Lightroom - View the full discussion<https://forums.adobe.com/message/9300182#9300182>

[Akash Sharma]

Please get in touch with our Technical support Team. See this link Contact Customer Care

~Akash