Automatic Renewal

[DUCE22]

Hello,

My adobe CC contract went through auto renewal in October of 2016 and I canceled by account the following day in an attempt to not get a automatic recurring charge. I have been able to access the applications on my computer but when I upgraded my PC, the applications are no longer available to me and it states that my account has been canceled. My bank statement shows where I was charged for the remainder of the year and I expect to have access to the files until the time my service date is over.

Please advise me on how to correct this issue.

VR

Palmer

[KanikaS · Accepted solution]

Hi DUCE22,

I see you have an active Adobe account under the same email id as with forums, also we can see that you have paid for the complete year.

Could you please share the screen shot for the message you get.

If you get a trial message for the apps, please refer: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

Hope this helps !

Feel free to update the thread for any other query.