Elements 15 - can't open Premiere

[janeb70652934]

Can't open Premier.  Hangs during splash screen.

Windows 7, SP1  - 64 bit

AMD II X4 630 2.80 GHz

6.0 GB RAM

Error log:

Log Name:      Application

Source:        Application Error

Date:          2/6/2017 11:40:03 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      jane-HP

Description:

Faulting application name: PhotoshopElementsOrganizer.exe, version: 15.0.0.0, time stamp: 0x57cd427e

Faulting module name: dvamarshal.dll, version: 8.0.0.0, time stamp: 0x535f7c68

Exception code: 0xc0000005

Fault offset: 0x000000000000ab79

Faulting process id: 0x994

Faulting application start time: 0x01d280978a64e212

Faulting application path: C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe

Faulting module path: C:\Program Files\Adobe\Elements 15 Organizer\dvamarshal.dll

Report Id: e7fe41a6-ec8a-11e6-8f1b-78e7d1c8cfdb

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-02-06T16:40:03.000000000Z" />

    <EventRecordID>151726</EventRecordID>

    <Channel>Application</Channel>

    <Computer>jane-HP</Computer>

    <Security />

  </System>

  <EventData>

    <Data>PhotoshopElementsOrganizer.exe</Data>

    <Data>15.0.0.0</Data>

    <Data>57cd427e</Data>

    <Data>dvamarshal.dll</Data>

    <Data>8.0.0.0</Data>

    <Data>535f7c68</Data>

    <Data>c0000005</Data>

    <Data>000000000000ab79</Data>

    <Data>994</Data>

    <Data>01d280978a64e212</Data>

    <Data>C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe</Data>

    <Data>C:\Program Files\Adobe\Elements 15 Organizer\dvamarshal.dll</Data>

    <Data>e7fe41a6-ec8a-11e6-8f1b-78e7d1c8cfdb</Data>

  </EventData>

</Event>

[Bill Sprague]

Rather than opening Premier Elements from the Organizer, can you find and open the "PremiereElementsEditor.exe"  file?

Bill

[RRman35]

We tried opening the Organizer and the main screen appears, but then hangs with the "This program has stopped working" message.

[RRman35]

I'm not currently at the PC having the reported problem.  Will not be back there until next week.  Will check in with you then.

[Bill Sprague]

There are options built in so that you can completely ignore Organizer.  Since I prefer Lightroom for organizing, I have my system set up to open Premier Elements directly and never see the Elements Organizer.

[RRman35]

Thanks, but even if we don't attempt to open the organizer, we can't open Premiere directly.  It hangs at the splash screen.

[Bill Sprague]

That get harder and is above my pay grade!  The usual series is to examine available memory space, HDD space, uninstalling and reinstalling. 

This is a user forum on space provided by Adobe.  Adobe themselves has a "chat" support system where they can go as far as running your computer for you to find what is wrong with the installation.  Reports are that they are good at fixing it. 

Try starting here:  https://helpx.adobe.com/contact.html?step=PRE

Good luck!

Bill

[RRman35]

Thanks Bill.  Will contact them when I'm back at the PC in question.