Program crashes ONLY when using my second monitor.

[SYNQchris]

Hi!

Character Animator is having zero problems when I switch to only using one monitor, but while using two monitors, the program crashes. I've been having problems installing the latest After Effects CC version. I doubt the two problems are related, but I'm no expert. That may be relevant information. Thanks for taking the time to help!

Here's the windows crash details:

  Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Character Animator.exe

  Application Version:    1.0.5.141

  Application Timestamp:    58013307

  Fault Module Name:    atig6txx.dll

  Fault Module Version:    21.19.407.0

  Fault Module Timestamp:    585d57a1

  Exception Code:    c0000005

  Exception Offset:    00000000000175c3

  OS Version:    6.1.7601.2.1.0.256.1

  Locale ID:    1033

  Additional Information 1:    799d

  Additional Information 2:    799d16df9000c8bc7493cdee32f44e7b

  Additional Information 3:    6eee

  Additional Information 4:    6eee29c0b6c965ef35d4ef7e931af1cd

Other possibly relevant info:

  Windows 7 ultimate SP1

  After Effects CC Version 14.0.0.207

  Character Animator CC Beta 5 (x141)
  AMD Radeon R7 370 Series

[Jeff Almasol]

Are both monitors connected to the AMD graphics, or is one connect to the discrete graphics AMD card and the other is connected to a built-in/integrated graphics Intel graphics? If the latter, we've contacted AMD about this problem.

If you open System Information and then go to Components > Graphics, what do you see?

Thanks.

[nicholasm99965377]

I have a similar problem, though i'm using Windows 10. Premiere and Da Vinci Resolve both "crash" when I plug the external monitor in which is really annoying. I have tried restarting them, updating graphics drivers, and even reseting my computer but nothing seems to do the trick. 

[Jeff Almasol]

Could you report that issue wiith Premiere Pro in the Premiere Pro user forum? Premiere Pro CC  The folks there might be able to provide additional guidance. Thanks.