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lightroom 6 still not support RAW dual pixel

New Here ,
Feb 06, 2017 Feb 06, 2017

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I just purchased a upgraded version of LR6, according to the adobe sale person, I can upgrade to LR6 to get it to recognize my raw dual pixel file format. After spending $76, it still not able o read this file. Can I ask for money back return? 

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correct answers 1 Correct answer

LEGEND , Feb 07, 2017 Feb 07, 2017

CR2 files from the Canon 5d mk iv are supported in the latest version of LR. All the regular editing tools are available but dual pixel raw can only be adjusted in Canon DPP software.

https://helpx.adobe.com/x-productkb/multi/editing-canon-dual-pixel-raw-cr2.html

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LEGEND ,
Feb 07, 2017 Feb 07, 2017

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Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

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Community Expert ,
Feb 07, 2017 Feb 07, 2017

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Which camera? Do you use the latest version of Lightroom?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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LEGEND ,
Feb 07, 2017 Feb 07, 2017

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CR2 files from the Canon 5d mk iv are supported in the latest version of LR. All the regular editing tools are available but dual pixel raw can only be adjusted in Canon DPP software.

https://helpx.adobe.com/x-productkb/multi/editing-canon-dual-pixel-raw-cr2.html

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