I have not run photoshop. Gives an error message. Screenshot attached

[igorp59135020]

Hey. I have not run photoshop. Gives an error message. Screenshot attached

[kglad]

reset your preferences - :  https://forums.adobe.com/thread/375776

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install​]

[igorp59135020]

win 10?

[igorp59135020]

Photoshop CC 2017

[kglad]

restart in safe mode and retry starting.

if that fails, reset your preferences per message 1.

[igorp59135020]

Resets Photoshop as well and there was a problem

[kglad]

restart your computer in safe mode and retry starting photoshop.

[igorp59135020]

safe mode does not work photoshop

[kglad]

if you have only a few cc programs installed

uninstall photoshop including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

if you have many cc programs installed

uninstall photoshop including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer (don't skip this)

use the desktop app to install your cc programs/trials

[igorp59135020]

It does not work, the same error
adobe after effects Works good

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Jeff A Wright]

Moving this discussion to the Photoshop General Discussion forum.

Igorp59135020 the individuals in this Photoshop General Discussion forum may have additional suggestions on how to resolve your launch error in Photoshop CC 2017 under Windows 10.

[davescm]

If you are using Windows 10 open the reliability monitor (enter "Reliability" into the search box) and look for a red cross for a critical event at the time of the problem.

Click on it and look in the list for Photoshop.

Click on that event for details.

If the details mention Lavasoft then uninstall Web Companion / Adaware and you should be OK. If no,t then paste the details into this thread

Dave

[igorp59135020]

[igorp59135020]

Source

Adobe Photoshop CC 2017

reduction

Terminated

Date

07. 02. 2017 1:17

State

Report to

Description

Invalid path to the application: C: \ Program Files \ Adobe \ Adobe Photoshop CC 2017 \ Photoshop.exe

Signature issues

Event Name the problem: APPCRASH

Application Name: Photoshop.exe

Software version: 18.0.1.29

Application Timestamp: 583e911d

Emergency Module Name: SafeIPs64.dll

Emergency Module Version: 2.3.5.7

Timestamp emergency module: 55beadac

Exception code: c0000095

Offset exception: 000000000000b8b2

OS Version: 10.0.14393.2.0.0.768.101

Localization code: 1058

Additional information 1: a028

2 For more information: a0287a083bc52ac2e329b017bd8276ac

3 For more information: 9de2

More information 4: 9de2f6e598ae17dc89aea46c8511e71f

For more information about the problem

Code memory segment: 84fac1f9d6223432b78499acb4d76f56 (120659362123)

[davescm · Accepted solution]

It looks like you have an application called SafeIP which is causing an issue for you when Photoshop is starting. From what I can see - SafeIP hides your IP address online.

Have you tried stopping that program (or temporarily uninstalling) and retrying ?

Dave

[igorp59135020]

Thank you very much. Yes it SafeIP. I deleted SafeIP and it worked. Thanks Dave