Random Shut Down with Photoshop

[bryce71389]

When using an imac with 4 GHz intel core i7 processor, 32GB 1867 MHz DDR3 and a AMD Radeon R9 M395X 4096MB it shuts down randomly but only when using photoshop. This happens very randomly with a single file open. First my keyboard, mouse and pen tablet lose connection then after about 10 to 20 seconds of no connection, my computer will shut down and reboot itself. No error messages are loaded when it reboots. The photoshop app is up to date along with the computer software. What could be causing the issue to occur? The likelihood of the shutdown is about 1 out of 5 photoshop uses.

Thank you for your time!

[kglad]

reset your preferences:  https://forums.adobe.com/thread/375776

also, if you have any av, antimalware, anti-adware, suspend them while using ps and see if one of those are causing the problem.

[bryce71389]

I've reset my preferences, also uninstalled and reinstalled the latest photoshop app and am still having the issue. Had the freeze and shutdown happen also with firewall disabled with no virus protection.

Any thoughts would be greatly appreciated, lately this is happening 3 out of 5 photoshop uses.

[kglad · Accepted solution]

restart in safe mode to see if there's a program you missed causing the problem.

[KanikaS]

Moving to Photoshop General Discussion​