Creative Cloud Purchase Not Launching

[Subha_Chelvam-Lewis]

I have completed the week trial for InDesign Photoshop and Illustrator separately and now wish to purchase a month's subscription for the Creative Cloud package. Whenever I click "Buy Now" on the catalogue page, nothing happens. The page does not change. The button highlights but nothing loads, changes, nor downloads and I haven't even gotten to the payment or confirmation stages. I have been working in Chrome, but have also tried Safari and Firefox. I am working on a Macbook Pro. I have tried clearing my cache. and updating my OS. Literally nothing has worked and I need the software ASAP. I didn't have any issues downloading the creative cloud installer nor using the softwares I tried during the trial. I haven't noticed this issue anywhere online in discussions.

Please respond to me ASAP!

Thanks,

Subha

[kglad · Accepted solution]

try a different browser.

if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Subha_Chelvam-Lewis]

Thanks. Seems it was still a browser issue. Tried using safari again and clearing all cache and cookies from there and seemed to work. Seems silly that Adobe can't manage to get their sites to work on more commonly used browsers though!

[kglad]

you're welcome.

(and if you think you have issues with adobe's website, you should hear those of us that work in the forums complain.)