Re-download query (Adobe Creative Cloud)

[juan_pablon15929201]

Hello:
I tell them that I have an account for the entire suite and that I had to format my computer. How can I do to re-download the suite without being counted as the second computer download?
Thank you so much!
                   - Juan Pablo -

[John T Smith · Accepted solution]

You are supposed to deactivate before formatting

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

When you have a non-functioning computer and can't deactivate a serial number

Be sure to ONLY ask for activation support to adjust your activation count

Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990

[juan_pablon15929201]

John T Smith: Thank you very much for the information!!!!!