After Effects CC not starting

[QYN]

My colleague has issues getting AE started. The following errors are shown:

1. After Effects warning: Unknown BIB Error. Invalid encoding, BRV, 0 (83 :: 3)

2. After Effects error: cannot unlock an unlocked list. ( 27 :: 4 )

3. After Effects can't continue: unexpected failure during application startup

Tried the following to get it fixed:

- Start as administrator;

- Resetting AE preferences;

- Reinstalling AE.

Any idea what could cause the issue? Thanks!

[Rameez_Khan]

Hi QYN,

When does he get these error messages exactly?

Which OS? Which version of After Effects CC?

Does it happen in all the projects?

Is he able to launch After Effects?

Thanks,

Rameez

[QYN]

Hope these answers to your questions will help you out:

When does he get these error messages exactly?

He get's them when he starts AE. He gets the loading screen, but after that he gets the errors, but AE will not start.

Which OS? Which version of After Effects CC?

Installed on Windows 7 Pro (64 bit). After Effects CC version is 14.1.0.57.

Does it happen in all the projects?

The application will not start.

Is he able to launch After Effects?

He get's the loading image, but after that it crashes, without being able to open AE.

[Rameez_Khan]

Hey QYN,

Does After Effects crash while loading a specific plugin?

Are there any third party AE plugins installed at all?

Does any Windows error message pop-up at the time of the crash?

A good step would be to check Event Viewer (Windows event logger) and see if it gives us any information. After launching Event Viewer, choose Windows Logs > Application and see if you find anything about After Effects. It might look something like this:

Let us know what you find out.

Thanks,

Rameez

[QYN]

The application crashes when it's on "Initializing mediacore". The following error messages are shown:

AE will not start after this. In the Event Viewer I found the following:

Eventviewer:

Naam van toepassing
met fout: AfterFX.exe, versie: 14.1.0.57, tijdstempel: 0x5875e519

Naam van module met
fout: LogSession.dll, versie: 7.4.1.60, tijdstempel: 0x57d67be8

Uitzonderingscode:
0xc0000005

Foutoffset:
0x00000000000cc501

Id van proces met
fout: 0x1c84

Starttijd van
toepassing met fout: 0x01d2837c752fb435

Pad naar toepassing met fout: C:\Program
Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe

Pad naar module met fout: C:\Program Files\Adobe\Adobe
After Effects CC 2017\Support Files\LogSession.dll

Rapport-id: c3d90a26-ef6f-11e6-a15f-a434d90846ab

Eventviewer details:

1. AfterFX.exe

   14.1.0.57

   5875e519

 
LogSession.dll

   7.4.1.60

   57d67be8

   c0000005

 
00000000000cc501

   1c84

 
01d2837c752fb435

   C:\Program
Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe

   C:\Program
Files\Adobe\Adobe After Effects CC 2017\Support Files\LogSession.dll

 
c3d90a26-ef6f-11e6-a15f-a434d90846ab

[Szalam]

Does your colleague have any anti-virus software installed? If so, which one? (Is it AVG?)

Have you tried the things mentioned here?

[QYN]

I tried adding the programs to the Firewall. I shutdown the virus scanner (Kaspersky) and checked for plugins regarding Quicktime, but neither of these actions helped unfortunately.

[Szalam]

I would recommend contacting Adobe support. This sort of issue is what they're usually good at fixing.

[Abhishek Kapoor]

Hi

Please check if you have font Myriad installed if yes remove it and check. also share the number of font installed on system.

Regards

Abhishek

[tsumis87136090]

What do you mean by share the number of font installed on system?