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I have been using After Effects CC2017 for a few weeks with no issues. Suddenly, last night I opened a recent project and got this message: "This project was last used with Mercury GPU acceleration (CUDA), which is not available on this system. Mercury software Only will be used".
This is weird for a number of things:
- First, Adobe Premiere PRO recognizes and uses the CUDA available.
- After Effects gives me the option, in Preferences, to select GPU (vs. CPU), it's not greyed out.
- AE lists my NVidia card under CUDA (in GPU information).
- No changes have been made, and now all my projects show this message.
When I go to File>Project settings>Video rendering and Effects, the option to select Mercury Hardware acceleration (CUDA) is greyed out.
I re-installed the NVidia drivers 3 times, with no luck. I made sure (in the NVidia control panel) that, the necessary options are selected.
Has anybody had this issue or know how to fix it? I appreciate any help.
Thank you.
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I have the exact same issue, tried all the above.. After seeing that message for the first time, my rig has been acting up. Every time I close AE or open it, it takes 2-5 minutes to respond with a lot of freezing of all of windows (including mouse) on screen.
I have 7 Pascal Titan X's, 4 of them being fed out of an EGPU box, and since AE has been doing this, the 3 GPU's that are directly connected to the motherboard are not recognized in OctaneRender, but ARE recognized and used ONLY when opening AE for the 2-5 minutes it's freezing, which to me doesn't make any sense unless AE's GPU sniffer is somehow interfering with the gpu's validity. Because of this, I feel strongly that this is an AE issue. I would appreciate any help or suggestions.
If needed:
Windows 8.1 Professional
Rest of PC specs in description of following video - Seven Titan X Pascals 1000+ on #OctaneBench - YouTube
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Upgraded to Windows 10 in hopes of that fixing it.. It didn't. Been a few months now without Display acceleration. Screen tear is obnoxious. Please help me solve this
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Same issue here. Any solutions??
Macbook pro 10.10.5. Nvidia GeForce 750m - updated nvidia driver 346.02.03f11. AE 14.1.0.57
750m is on supported GPU list for AE. Yet AE doesn,t give me a cuda option for video rendering.
Cheers.
- Ryan
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TacoRye wrote:
Same issue here. Any solutions??
Macbook pro 10.10.5. Nvidia GeForce 750m - updated nvidia driver 346.02.03f11. AE 14.1.0.57
750m is on supported GPU list for AE. Yet AE doesn,t give me a cuda option for video rendering.
It's not the same issue for you.
The "supported" list is in regards to the (obsolete) ray-traced renderer.
The section you are looking at is for the acceleration of effects. On Mac, the GPU-accelerated effects use OpenCL and Metal. So the OpenCL option is what you want to use.
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Cheers.
So, it uses OpenCL on Macs with CUDA cards? Seems odd.
Thanks for the clarification!
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Yes, TacoRye. OpenCL is available on these cards in OS X.
Cheers,
Kevin
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Hi JulieAndre,
Were you able to solve your issue? Have a look at my blog and see if it assists you: Enabling CUDA for Premiere Pro and After Effects in the MacBook Pro Retina
Please come back to the post and let us know what's going on.
Thanks,
Kevin
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Has anyone found a solution thank you?
2x 3,46 GHz 6-Core Intel Xeon
Nvidia GeForce GTX 980 4Go
CC 2017
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benjaminh57354111 wrote
Has anyone found a solution thank you?
What problem are you experiencing? There have been a couple of (very different) things mentioned in this thread.
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For after effects, in preference / information GPU the driver cuda is recognized .... but in parameter of the project one does not find acceleration GPU Mercury Playback Engine (CUDA). For Premiere pro CC is ok!
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When I've seen this issue on my machine, updating the drivers for my GPU solved it. Let us know if it works for you.
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I have done this the updating of the web driver and cuda before the update CC 2017
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I uninstall and then reinstall the driver and I still can not use acceleration GPU Mercury Playback Engine (CUDA)
in the window of the project (video rendering and effects)
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Experiencing the same problem on my Dell XPS 9650 and Premiere Pro CC 2017... CUDA option is greyed out. Has anyone solved this?
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sydneya48781391 wrote
Experiencing the same problem on my Dell XPS 9650 and Premiere Pro CC 2017... CUDA option is greyed out. Has anyone solved this?
I did by updating my drivers.
I know of somebody else who did it by rolling back their drivers. Try updating and, if you're already on the latest, start trying older ones.