After Effects loses preferences of audio-channels

[Lyhrus]

Hello,

I use After Effects on macOS Sierra. My Audio-hardware is a MOTU 24 Ao (a soundcard offering 24 analogue outputs).

AE shows the MOTU 24Ao in the preferences and also all 24 channels. Due to our studio I use channels 12 and 13 for stereo-output.

Whenever I close and re-open AE again, it looses my preferences and switches back to channels 1 and 2, so I have to adjust it again.

This did not occur on macOS El Capitan or on an earlier version of AE. I re-installed the whole system 3 weeks ago.

I know this is a rare constellation of software / hardware / preferences, but maybe someone has an idea / solution nevertheless?

I found nothing in the forums.

Thanks!

Steffen (Berlin)

__________________________

MacBook Pro (late 2013)

macOS Sierra (10.12.2, latest)

AE-Version 14.0.5.1 (latest)

MOTU (Driver 2.0+71418 Firmware 1.2.8+780 - both latest)

[Szalam]

There was a bug with preferences that was fixed in this week's update to AE (version 14.1.0). Try it and let us know how it works for you.

[Lyhrus]

Hi, thanks for your reply.

• No, it doesn't work with AE 14.1.0.57
• I also tried it using another user-account (administrator), no improvement.

Best, Steffen.

[Szalam]

Well, darn.

I'd suggest filing a bug report to let them know about your setup and issues.

[Lyhrus]

Thanks, Szalam. I just filled a bug report.

[Kevin-Monahan]

Hi NUMOON,

Thank you SO much for filing that bug report. We appreciate it.

Did you try with a brand new project?

Cheers,
Kevin

[bryantjcoffey]

YOU GUYS ROCK!  Thank you for fixing the Audio 1 / 2 Channel Error and scratchy audio at 44.1kHz in the latest update!  I was pulling my hair out! 

B

[bryantjcoffey]

Woah, I spoke too soon.  I updated everything and it worked, then I opened Premiere while AE was open and when I switched back to AE, the audio glitch came back.  This time, Right channel only, unable to select the other channel and the scratchiness of the audio was back...

[Kevin-Monahan]

Dang bryantcoffey! Sorry to hear that. Can you file a bug report? Here is the link.

Thanks,
Kevin

[Kevin-Monahan]

Hi NUMOON,

What did you end up doing to work around this issue? Did you downgrade your OS? Please let us know. Thanks again for filing that bug.

Regards,
Kevin