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Lightroom freezing when import

New Here ,
Feb 12, 2017 Feb 12, 2017

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Having a problem for three weeks.  Lightroom cc 2015:8.  Windows 10, Dual Quad-core Xeon, 64GB ram, NVidia Quadro.  Same problem across 4 catalogs.  Have uninstalled and reinstalled with preferences cleared.  Only change made was switching to 1:1 preview in import menu.  Has not worked since.  Has anybody found a way to clear this issue?  Not been able to add files since.

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correct answers 1 Correct answer

Feb 20, 2017 Feb 20, 2017

Hi Mark,

Please try removing all connected external devices(like Phone, Tablet or an external drive) and try importing.

Let us know if that helps.

Regards,

Akash

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Community Expert ,
Feb 12, 2017 Feb 12, 2017

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Do you have try to deactivate the GPU support?

Edit->Preferences->Performance, uncheck Use Graphics Processor

Axel

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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New Here ,
Feb 12, 2017 Feb 12, 2017

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Hi Matt

thanks, but still frozen.  It was checked but unchecking, rebooting and reinstallation has not made a difference, still freezing when I try to import, even on a fresh catalogue.

Thanks

Mark

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Feb 20, 2017 Feb 20, 2017

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Hi Mark,

Please try removing all connected external devices(like Phone, Tablet or an external drive) and try importing.

Let us know if that helps.

Regards,

Akash

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New Here ,
Feb 20, 2017 Feb 20, 2017

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Thank you Akash.  When I removed my USB 3.0 card reader, the import dialogue worked.

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Feb 21, 2017 Feb 21, 2017

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Glad to know it helped.

Regards,

Akash

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