Experience Design Beta.. cannot update. Stuck at 44%

[Ericadyson]

No matter what I do, I cannot get Experience Design Beta to update.. Any ideas?  It just sticks at 44%.

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[Moved from generic Cloud/Setup forum to specific Program forum... Mod]

[elainecc]

Hi Ericadyson

Is this still happening to you? Is this happening on Mac or Windows 10?

Thanks,

-Elaine

[Preran]

Hi Erica,

Was your issue resolved?  Do you still need help with your issue?

Thanks,

Preran

[murrphy]

I am having this exact issue, then after a short period I get an 'Installation Failed' notice.

I've tried reinstalling the CC desktop app but get the same problem every time, I can download / update the other CC apps that I use without any issues.

[johnnyf84726956]

I also have the same issue. Tried everything, uninstall, manually delete files form Adobe XD folder, reboot... whatever I do, every time I try to install it, gets stuck on 44%. Please help!!!

[johnnyf84726956]

Additional info: Windows 10 with all updates up to date.

[johnnyf84726956 · Accepted solution]

Worked it out that it had to do with AVG Free resident shield protection. The problem is that not just that it cannot install with the resident shield on, but even after installed, it will not run unless I disable the AVG. That is bit inconvenient, could someone help in setting up appropriate exceptions in AVG to let this application run properly. Thanks!