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I can not open any documents!

New Here ,
Feb 11, 2017 Feb 11, 2017

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When i am trying to open the document or Ui Kit - Adobe XD writes me this: "could not open the specified document adobe xd".

What can i do?

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Adobe Employee ,
Feb 13, 2017 Feb 13, 2017

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Hi, nikitak136815​-

We've had some reports on this from people whose user folders are in Cyrillic or another non-English language. Do you think this is what is happening to you?

Thanks,

-Elaine

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New Here ,
Feb 14, 2017 Feb 14, 2017

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No, my pc names "khomutovspace" and the user profile too.

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Adobe Employee ,
Feb 15, 2017 Feb 15, 2017

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Hi nikitak136815​,

Are you running XD on Mac or on Windows?

Thanks,

Dan

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New Here ,
Feb 15, 2017 Feb 15, 2017

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On Windows PC.

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