Creative Cloud is taken too long to initialize. It's missing or damaged.

[sebdea]

Hi there,

MAC Mini Late 2010, OS X 10.10.5, 8 GB RAM, 256 Gb SSD.

A week ago it started When openning my computer Creative Cloud desktop app it returns me an error message, see attached.

I tried to download Creative Cloud app and reinstall it again. It does not work at all.  Even worst. After I reinstalled the CC desktop app the application opened bbut it didn't connect. Few minutes later my computer started to work poorly> It took centuries to open an Adobe application. Even my mouse was moving slowly with interruptions.

I had to close my MAC and restart it again for all aplications to work properly. BBut, CC desktop app still does not working.

Any ideas?

Sebastian

[kglad · Accepted solution]

uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

[andrea_fagaras]

Thank you. It worked. Unfortunately, Adobe application starts smelling like a Windos OS: Windows detected you move the mouse. Please restart Windows.

Now, Adobe can add a new message: Adobe Creative Cloud has been updated. Please delete all your files and reinstall them from scratch.

Great job guys.

[kglad]

you're welcome.