Copy link to clipboard
Copied
Cannot open existing files or save the one I already had opened.
When trying to open various files I get the same error message: "Error loading document. Invalid document type." (file extension xd on all of them)
When I try to save the file I already have open I get this error message: "The document "KUNDEREGISTER grafisk v2.xd" could not be saved."
When I try save as... on the same file I get this error message: "The document "KUNDEREGISTER grafisk v2.xd" could not be saved as "KUNDEREGISTER grafisk v3.xd""
I'm on a Mac OS X El Capitan (10.11.6) and XD is the 0.6.12.17 Beta version, continually updated via CC updates.
Please help, I'm using the app in a client project
To state it more explicitly: the Mac save/load problems should now be fixed.
The fix is contained in Adobe XD version 0.6.18.5, released on March 7. Check the About box to make sure you have this new version. If not, open the Creative Cloud app, click the gear icon, then click Check for Updates.
If you are using version 0.6.18.5 and you're still having problems opening or saving files, then please let us know right away.
If you are having save/load problems on Windows, please refer to this other forum thread
...Copy link to clipboard
Copied
Hi, hegeh-
Can you upload the file you're trying to open to a file sharing service (like CC Assets, Dropbox, or Google Drive) and send me a link via PM? I can try to open it on my machine and see if it's the file or your machine. Does this happen with new files, or just with this file?
-Elaine
Copy link to clipboard
Copied
Thank you!
Have sent you a dropbox link. Happens with both existing and new files, and not just this, but all my files.
- Hege
Copy link to clipboard
Copied
Did it suddenly start happening, or did it start happening immediately after you upgraded to this version of XD?
So the good news is: I was able to open and save your files using the same setup as you described above, so you haven't actually lost data. Stay tuned - I'll probably reach out with more questions in the near future.
-Elaine
Copy link to clipboard
Copied
Great that you were able to save my file. This started to happen all of a sudden, at least a week after my last upgrade, maybe even more.
Any idea on how to fix? As mentioned I'm using these files in ongoing client project...
Copy link to clipboard
Copied
elainecc Several users seem to have experiencedd this after last upgrade. Can you do a rollback to last version so that we can update to a previous version? Can you please update us on what you are doing to solve this problem and how long you expect it will take?
Copy link to clipboard
Copied
I got this message today as well. Have never had an issue like this before. I cannot save or open any files.
Copy link to clipboard
Copied
Did anything change about your setup between the last time you launched XD and today? (e.g. OS upgrade, XD upgrade)
-Elaine
Copy link to clipboard
Copied
I upgraded XD whenever the latest upgrade came out. It was working fine up until today. I sent the file to a coworker who didn't update their xd yet and they could not open the file. It told her she had to update to open.
Copy link to clipboard
Copied
I'd expect the latter to happen, as we do upgrade the file format often in order to accommodate new features. Did anything at all change between yesterday and today (or the last time you launched XD and today)? It seems odd that it was working after upgrade until now - most problems we've seen have happened immediately after upgrading XD.
-Elaine
Copy link to clipboard
Copied
Not that I know of at all. I've tried saving and Save As to no avail. I can't open any XD files either. It says "Error loading document. Invalid document type." But I can export screens as pngs.
Copy link to clipboard
Copied
Can you share one of your docs with me (not via Share in app, but copy the XD file to a file sharing service)? Shoot me a PM and I'll see if I can open it on my side using the most recent Beta build.
-Elaine
Copy link to clipboard
Copied
I've got the same issue. "The document could not be saved." Looking through older posts it looks like this happened last year as well.
Copy link to clipboard
Copied
Hi,
Facing the same issues. I think it's after the last update. I can't even save a new file that I created. I need to send the client on an urgent basis. Any kind of help is appreciated.
Copy link to clipboard
Copied
Hi,
I want to let you know that we are actively looking at this issue. It would be helpful for us if you could:
1. Check that sharing is working or not
2. Check the available free space on your mac local storage (SSD/HDD)
3. Check the size of your $TMPDIR folder. For this, you can open a Terminal and run the following command: du -sh $TMPDIR
Thanks for your help,
Kind regards,
M.
Copy link to clipboard
Copied
Hi,
I'm having the same issue as above.
I can share the project, my machine has 52gb of hd space available and I'm getting 338g for the $tmpdir.
PLEASE HELP! I have a hard client deadline to meet at the end of this week and really need this resolved before then.
thanks
tom
Copy link to clipboard
Copied
Hi Mihnea,
Temp folder: 18M
Sharing is working fine. Can I somehow retrieve my work from the shared version?
Available disk space is ok.
thx
Dany
Copy link to clipboard
Copied
1. Sharing is working
2. 80 gb of free space
3. when running the command in Terminal the only number I see is 9.1M, but no idea if that has to do with size.
Copy link to clipboard
Copied
Hi,
I've been this problem since Friday 17/02/2017. Everything was working before. I make a lot of works since this day and I have to continue working on it without being able to save. The file contains about 50 interfaces. I didn't shut down my Mac since I can't save. What should I do? I exported all the interfaces in SVG format.
I hope you will find a solution very soon.
---------
* EDIT *
---------
I found a solution to resolve this problem:
Careful, you lose all transitions between art boards.
I may have an idea of the reason for the problem: I didn't shut down the Mac and exit the software Adobe XD since a long time and I make a lot of modifications to the file. Hoping this can help you. Good luck.
Copy link to clipboard
Copied
Chiming in w/the same problem.
Like most of us, on a client project w/presentations and deadlines right around the corner.
-------------
**UPDATE**
-------------
Exporting as .svg looked like it worked (as last ditch effort to save work) initially. However those files appear to not import into XD, and they open as blank canvases in Illustrator. (work was all lost)
Artboard (canvas) remains empty. Illustrator thumbnail shows expected images. Layers are showing as if the expected vectors all exist, yet blank canvas regardless of layers on/off/visible.
An action taken this morning around the time the save problem was noticed:
The file in question was duplicated in the finder, and renamed (extra backup). The file was 'not' open at the time of the duplication. The file that was then opened was the new renamed file.
After a restart (and the acceptance of all the lost work), XD is now saving again.
Recommendation to everyone: Save lots of incremental copies of work to minimize your loss when this happens...like the early days.
Copy link to clipboard
Copied
Exporting to svg does work. Just import the svg into an art board, then 'ungroup canvas' which will bring a black rectangle in front. Just delete that.
A better way though is to copy all art boards. Quit XD. Relaunch XD and then past. All art boards will be back!
IMPORTANT: when you copy the art boards, make sure you select the art boards in the list. So don't click in the canvas and 'select all' because then you will copy the content of the art boards instead of the art boards themselves
Copy link to clipboard
Copied
You're right, this works waiting for the correction of this bug.
Copy link to clipboard
Copied
Hi just a touch too late with info, closed the app yesterday and lost all my work for two days....
Where are the Adobe support team??
Copy link to clipboard
Copied
So I couldn't wait and I bit the bullet and restarted XD and haven't yet "experienced" the same problem. Fingers crossed I don't. I've just be been saving like a mad man every few minutes in hopes that when I do get the error again I can just restart.
Copy link to clipboard
Copied
I'm also running into the same problem. Unable to save a file or open an existing file.
Sharing works fine.
300+ GB space
40M for terminal response