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Black screen when I import file

Community Beginner ,
Feb 11, 2017 Feb 11, 2017

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Hi,

Having an issue when I import one of my clips.

I have two different video files, one works fine, the other (when imported) is just all black with no sound. It's the first time I've ran into this issue and any help would be appreciated.

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LEGEND ,
Feb 12, 2017 Feb 12, 2017

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Nobody can tell you anything without exact system info or other technical details like the exact kind and source of files, version of AE and so on. Just throwing around generics is of no use to anyone.

Mylenium

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LEGEND ,
Feb 15, 2017 Feb 15, 2017

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As Mylenium says, we need more information. Format/codec of the offending file and of the working file would be a good start.

Do you see video when you play it in Premiere? What about VLC (or any other media player)?

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