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Why am i unable to import raw files into lightroom?

New Here ,
Feb 15, 2017 Feb 15, 2017

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Lightroom is only importing my .jpeg files and not .nef (RAW) files.  I am receiving this message:  "The files are not recognized by the raw format support in lightroom".  I used a Nikon D3400.  I have the most up to date version of Lightroom CC.  Help!

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correct answers 1 Correct answer

Community Expert , Feb 15, 2017 Feb 15, 2017

Cameras supported by Camera Raw

The D3400 was first supported in Lightroom 6.7 (the Cloud version was known as CC 2015.7). If you're running an earlier version, it will not recognize the D3400 Raw file format.

Confirm which version of Lightroom you are running

In Lightroom, click Help (Win) or Lightroom (Mac) > About Lightroom. Which version is shown?

If the Cloud app shows no updates for Lightroom, try

Available updates not listed for Adobe Creative Cloud applications

If that does not work, update to

...

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Community Expert ,
Feb 15, 2017 Feb 15, 2017

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Cameras supported by Camera Raw

The D3400 was first supported in Lightroom 6.7 (the Cloud version was known as CC 2015.7). If you're running an earlier version, it will not recognize the D3400 Raw file format.

Confirm which version of Lightroom you are running

In Lightroom, click Help (Win) or Lightroom (Mac) > About Lightroom. Which version is shown?

If the Cloud app shows no updates for Lightroom, try

Available updates not listed for Adobe Creative Cloud applications

If that does not work, update to the latest version CC 2015.8 manually

Install Photoshop Lightroom

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