Problems launching Photoshop CS6, was probably updated to Photoshop CC

[pcharp]

Hi,

I am using a MacBook Pro on which I had a Photoshop CS6 installed, from a boxed product I had bought before you guys launch Adobe Cloud a few years ago. It was working fine until recently, but I had to subscribe to Adobe Photoshop CC for another Computer (a Windows 10 laptop) I was using for work last year. I had Adobe CC setup on my Mac also for another app I had installed for a trial. I cancelled my Adobe CC subscriptions earlier this year because I didn't need it anymore.

I am currently traveling with my MacBook Pro overseas, and I recently found out that I am not able to launch Photoshop CS6 on my computer.

I tried to launch it either from the Start Menu bar shortcut or from the Applications Adophe Photoshop CS6 folder, with the same result:

A "Adobe Photoshop CC" window pop ups with a "Wait for a moment" message and then it hangs forever, and Photoshop CS6 doesn't launch.

I guess Adobe Cloud has updated Photoshop CS6 to Photoshop CC on my laptop at some point, and since I have cancelled my subscription it is now failing to find my licence, or loading.

What can I do to revert to the software I initially paid for? Again, I am traveling overseas, so I don't have access to my old archived emails and backups.

Thanks for any help,

Patrick

[Sahil.Chawla]

Hi Pcharp,

I believe you are getting the spinning wheel on the Adobe CC app.

Please refer to the help document below:

App doesn't open | Progress wheel spins continually

You may also refer to the threads below where this issue has been addressed:

Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel

Creative Cloud Desktop App stuck on blue spinning wheel after update.

Regards,

Sahil

[pcharp]

Thank you Sahil:)

This is partially resolving my issue. I don't get the spinning wheel anymore, but Photoshop CS6 still won't launch. Apparently my computer is trying to launch Photoshop CC instead of Photoshop CS6 when I try to launch Photoshop CS6. I am getting an error message as shown below.

I only want to use Photoshop CS6 for which I had paid a licence for. I do not need Adobe Photoshop CC or any app for the Creative Cloud Suite at the moment, and probably for quite a while, given the penalty I had to pay for canceling my subscription. Creative Cloud is getting in the way. Bottomline is I am stuck, not being able to use software I paid for. I don't know if I should create a separate question on the forum, or if anyone can help me?

Thanks,

Patrick

[Sahil.Chawla · Accepted solution]

Patrick, try Solution 2 on the link mentioned below and let us know about the outcome.

"Renew your subscription" message when you launch an Adobe Creative Cloud application

[pcharp]

That did the trick. Thank you so much, Sahil, you're awesome!

Patrick

[Sahil.Chawla]

I'm glad you got it working Patrick! Feel free to reach out to us for any future queries