Unable to add multiple signatures to document - Adobe DC and XI

[Guest]

Hi, I have a pdf form with signature fields which gets signed off at various stages of a project. This has worked fine for a couple of years until last week....

Now, when the first signature is applied it works fine, however when they try to apply a subsequent signature they have to browse the network to find their signature - once they have done this and signed the document they have to repeat this process every time they try to sign.

[Tariq Dar]

Hi wilsation,

Are you still experiencing this issue? When did this problem start to occur?

Did you made any changes?

-Tariq Dar.

[Guest]

21 day response time! Great service adobe.

I fixed it myself.....

[bruces27498603]

Can you please provide details? Having the same issue and I am stuck. Thanks.

[Guest]

HI Bruces, this fix is for Adobe XI but its a similar process for Adobe DC.

Open Acrobat and go Edit then Preferences

In the left hand panel select Signatures then in the right hand panel in Identities and Trusted Certificates click More.

Delete any ID's you see and now we'll add them again.

Under Digital IDs select Add ID and browse to your pfx file to add it.

Now under Windows Digital IDs browse to your pfx file and add it in the same way.

This fixed the problem here for about 20 users with the added benefit that now when they sign off a document they don't have to supply the password as the password is now attached to their Windows login via the Windows Digital ID.

Hope it works for you.