Copy link to clipboard
Copied
When running the installation, "install_flash_player_24_active_x.exe -install" (24.0.0.221) the installation does not complete and hangs. I have encountered the issue on several systems. I've tested with and without Internet Explorer running and made sure the FlashUtil*.exe process is not running as well. Of the 12 tests performed, 10 installations have hung.
Any one else experiencing this behavior with the latest Flash Player install?
Thanks
Copy link to clipboard
Copied
Hi,
What operating system, including version, is this on?
<edit>
Are you by chance distributing Flash Player within your organization?
--
Maria
Copy link to clipboard
Copied
Yes, we have a distribution license for our organization. OS is Windows 7 (32 and 64bit) with IE 11 and Flash Player 24.0.0.194. I am using virtual systems, so I am able to test with the exact same configuration.
Thanks,
Copy link to clipboard
Copied
I'm not able to reproduce. Here's what I have done:
- launch cmd-window (user has admin permissions)
- run "install_flash_player_24_active_x.exe -install" from the command prompt
- when the UAC dialog displays, click 'Yes'
- installation proceeds as expected
- close cmd-window
- launch cmd-window as Admin (right-click > Run as Administrator)
- run "install_flash_player_24_active_x.exe -install" from the command prompt
- installation proceeds as expected
How exactly are you deploying/installing Flash Player on these systems? Please provide exact steps to reproduce.
Does the user ID have Admin permissions? Is there any log activity in the FlashInstall.log files on the impacted systems when the installation hangs? On the 64-bit systems, there will be 2 FlashInstall.log files in C:\Windows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash. If there is output to the log file when Flash Player installation hangs, please provide the entire log file. On 64-bit operating systems, both log files are required. You can upload the file(s) to cloud.acrobat.com/send using the instructions at How to share a document
Copy link to clipboard
Copied
The installation process is as follows:
1. Copy "install_flash_player_24_active_x.exe" locally (c:\temp)
2. Open a command prompt with the "System" account (all of our installations are performed with the System credentials)
3. Run "install_flash_player_24_active_x.exe -install"
4. Monitor the install process.
I have the log files from a system that is still in the hung condition. Uploaded as requested:
https://files.acrobat.com/a/preview/e3ac3e8a-02a3-4cfe-ad85-64f60c66bdb3
Copy link to clipboard
Copied
The last entry in the 32-bit log file (sysWOW64 directory) was from January 28, installing 24.0.0.194. The last entry in the 64-bit log file (system32 directory) is from yesterday, 15-Feb, installing 24.0.0.221. Normal installation would have corresponding entries in both log files for the same installation attempt (version and date/time). Unfortunately, I'm not seeing any errors. I'd like for you to run process monitor during the installation attempt and then send me the process monitor log file. Please do the following:
--
Maria
Copy link to clipboard
Copied
Because of security concerns, I would be unable to upload the requested information to the public forum. I have been testing the MSI version of the Flash Player installation for version 24.0.0.221 and it seems to be performing as expected.
Thanks for the help.
Copy link to clipboard
Copied
Hi artp43050625
Totally understandable. If you'd like I can PM you my email address and you can email me the link. If you have issues with the MSI, just reply to this topic and I'll receive an email notification email that a new comment has been posted.
--
Maria