Updated without checking the box to keep the current version, how do I get my old version back?

[ar48579072]

When you install a new Creative Cloud 2017 app, it will remove the previous versions of the app on your computer. I did not know this prior to updating and now I am being asked for a key. How can I get my previous photoshop back?

[kglad]

Download and install Creative Cloud apps

[ar48579072]

That link does not help as I have already updated and the options discussed under "Install previous versions of apps" is not what I see. I do not have an option to install previous versions.

Thanks,

[kglad]

you have to have a subscription, not a trial, to install to install previous versions.

[ar48579072]

its not a trial it was on the computer for months without any issue. I bought the computer from someone that had the entire adobe creative suite on the computer already. Everything else is fine but Photoshop was replaced and I can't get it back.

[kglad]

attach a screenshot of your cc desktop app showing the apps tab>after clicking the link on the line with 'find additional apps':

[ar48579072]

[kglad · Accepted solution]

that looks like a trial.

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[KanikaS]

Moving to Photoshop General Discussion​