After Effects Fresh Install Comp Is White

[markwilliamtodd]

Can someone please help with this. I am an experienced Ae user. I have been googling this issue and it seems something that other people have had issues with but no one has been able to give a straight answer or solution to. My Hard Drive died on an MSI GE laptop with Nvidia 960M GFX card. Installed a Solid State Samsung drive, ran fresh installation, and downloaded Ae from my Cloud license on a Windows 10 operating system. Launched Ae last night and the composition preview screen is solid white. No matter how much I zoom it stays white with NO borders. If I import an image and drop it into the comp I get no visual feedback from the window. Wireframe is NOT activated. I have checked the comp setting and even with background colour image set to black all I get is an endless white zone which offers no visual feedback regardless of what I do in the comp. I have tried adding solids and video and still nothing. I have got the most up to date drivers from Nvidia so this should not be a problem. Photoshop works fine. Premiere seems to work fine. I have yet to test Cinema 4D, but given I am a Motion Graphics design director and After Effects is my main tool this is extremely frustrating as it renders the machine useless as a working tool. Its also worth mentioning that before the internal Hard Drive died it ran everything perfectly and was a true desktop replacement machine.

[Szalam]

Do all versions of AE behave that way?

[markwilliamtodd]

I have not tried to run legacy copies, only the latest

[Szalam]

14.0.1 or 14.1.0?

Try CC 2014 or CC 2015.3 and see if they behave.

[markwilliamtodd]

Hey man, do you know if I can download legacy copies through cloud?

[Szalam]

Yes!

See this page. You can install CS6, CC, CC 2014, CC 2015, CC 2015.3, and CC 2017 and run them all alongside each other if you wanted to.

[markwilliamtodd]

Hey, I installed CC2015 and the same thing. Literally installed it 10 minutes ago, launched it and did not change a single thing, and the comp preview panel is white. I literally did not change a single thing just launched a fresh installation and same issue.

[Rick Gerard]

System info please down to the last decimal point. Make sure you have the right drivers installed. Try opening Preferences>Display and turning cycling through Hardware Accelerate Composition, Layer and Footage panels.

[Stefan Gruenwedel]

System info please down to the last decimal point. Make sure you have the right drivers installed. Try opening Preferences>Display and turning cycling through Hardware Accelerate Composition, Layer and Footage panels.

Mark: Did this help?

[markwilliamtodd]

I am afraid it did not. I have even been on the msi site and redownloaded every single appropriate driver for Mt make and model. Still nothing. Truly head scratching right now

[Szalam]

Try CC 2014. It is the last version with the old architecture. Just to see if it's related.

[Szalam]

Also, for others looking at this thread, there are some screenshots demonstrating his issue in a duplicate thread.

[markwilliamtodd]

Hey Szalam, although it feels great to contribute to the forum and adobe community, I have still not had a solution from anyone at Adobe, I have tried MSI support and they have said my laptop is now running exactly as it should be. Every driver is ok and up to date. I have run the Nvidia diagnostic and got the correct Graphics Card drivers and I have tried 2014, 2015 and 2017 After effects and they all yield the same result. So currently, as a work tool for doing my every day job it is useless. Right now, I cannot afford a new laptop and as such might as well cancel my cloud subscription as without After Effects running on a laptop I am paying for something that does not work.

I have searched this problem and there are threads on reddit and creative cow and no one seems to have a solution the threads just end up drifting into obscurity. If anyone knows whats happened here it would be much appreciated, thanks

M

[Szalam]

I'd suggest contacting Adobe support (ask for the video queue). This sort of technical issue is what they are there for.

[Stefan Gruenwedel]

Contact After Effects Customer Care