Select and Mask Error with Quick Selection Tool - Help!

[marybeth417]

I have the latest version of Photoshop CC 2017.0.1 and a Wacom tablet (where the drivers are up to date) on a Macbook Pro that is also up to date on updates. I can quick select an object, and the preview works for erasing the background, but when I click OK it won't erase the background on the actual file. I uninstalled and reinstalled photoshop and have 490GB of free space on my scratch disks. Any idea what I can do to get this working? I have a deadline that I need to meet today.

Thanks in advance for your help!!

[Akash Sharma · Accepted solution]

Hi Marybeth,

Please follow the steps mentioned in Menus, shortcuts, Lasso tool, or Photoshop stop working when using a Wacom tablet | Mac OS  and if that doesn't help restore Photoshop preferences following this article Preferences in Photoshop

Get back to us with the outcome.

Thanks,

Akash

[marybeth417]

Thank you! Restoring the preferences is what worked which is strange since I uninstalled it and reinstalled it yesterday. You would think that would have reset the preferences.

Thanks again!

[Akash Sharma]

Thanks for the update. Glad to know it helped. Though, reinstalling app won't reset preferences.

Thanks,

Akash