Have you had it working with library books to your Kobo using ADE 2.0?
There are issues with ADE2.0 in combination with Overdrive library books and certain eReaders.
Easiest solution is to uninstall and install v1.7.2.
Version 1.7.2 is the answer to many problems with ADE 2.0.
ADE2.0 regularly seems to have problems with Sony and Nook devices (and some others?), and with some Windows versions too.
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172
Many thanks sjpt. I have only downloaded a couple of library books previously, but ADE2.0 did work ok with them. I'm thinking maybe I'll talk to the library before I go so far as to replace with v1.7.2? Hoping this is a one-off problem.
I had a couple of library books that downloaded to my Bookeen Opus, but that the Opus couldn't then read.
One would not open, one opened but empty, and once crashed the Opus (small chaep and handy, but not the most reliable device).
All were readable on ADE on the PC.
I put all that down to some bug in the Opus software, not ADE.
In fact, my Opus did usually work with ADE2.0 and Overdrive library books;
it was the combination of my wife's Sony PRS-350, ADE2.0 and Overdrive that forced us to revert to 1.7.2.
It might be worth deleting the book from your Kobo and copying it from PC to Kobo using file manager.
It may just have been that the transfer got corrupted somehow.
As long as the Kobo is authorised with the correct AdobeID, and ADE has done the .acsm->.epub DRM conversion,
the Kobo should be able to read books that have been copied in this way (I've recently seen it referred to as 'sidecopied').
That was the solution I used with the Sony until I realized that using 1.7.2 allowed copy from ADE.
Many thanks again, I'll try that.
I am having the same issue with my Kobo Glo. I had it with 1.7.2 and 2.0 of ADE. Do you have any other suggestions.
Sometimes the authorization on a device gets into an odd state.
Try deauthorizing the Glo (ctrl-alt-E when in Digital Editions with the Glo plugged in), and then reauthorizing it.
If that does not work, a more extreme version is to use Windows Explorer or similar to delete a (hidden) directory on the Glo,
with a name something like '.adobe-digital-editions'. Then, once again, reauthorize using ADE.
Nothing happened when I did Ctrl-Alt-E on my laptop. No option that I can see in Adobe Editions to deauthorize.
I did deauthorize on the kobo itself and resynced with KOBO (two days ago).
I do not want to start deleting hidden files.
Any other suggestions.
The only other thing I can think of is a factory reset of the Glo.
Check the instructions to see how to do that;
I haven't got a Kobo so can't verify details, but just in case check you been through all the steps mentioned in
Did you manage to get this working as I have the same problem with my kobo glo?
I'm holding these possilbe fixes in abeyance at present as I don't to mess things up and I am also waiting to hear from the library I borrowed from to see if they have encountered this problem before. I'll let you know if I get anywhere.
I got mine working this morning. On my Kobo Glo under Settings/Account/Signed in As: (my email address), I signed out. This forced me to setup my Kobo again. When the setup was finished the book transferred and I was able to open it up. I had previously deauthorized and authorized both ADE and KOBO but I do not think that made a difference.
If you have not already tried that it might be worth your while.
Many thanks. Unfortunately I did try this and it didn't work.
Many thanks to all. The library got on to Overdrive who, like sjpt, recommended a factory reset. I have done this and the book has now transferred OK. Thanks again.
De/reauthorising didn't help nor did factory reset. What did work was to move the files from the Adobe Digital Editions folder to the root folder of the Kobo.
How do you do that?
I used Windows Explorer to I think copy (rather than move) the files in the "Adobe Digital Editions" folder up to the root, the highest level. I can't check this just now becuase it is my wife's Kobo that has the problem. The file names will be of the format "name of book".epub and there is also a file "manifest.xml". I coped them all to root and Kobo "found" them. This is highly unsatisfactory but sometimes this is what we have to deal with. Hope this helps.
Having a similar problem with my Kobo Touch; not with a library ebook but one i bought. I added it to my ADE 3.0 library on the computer and it worked OK, but then on my Kobo it says i am not authorised to read it. The Adobe ID is the same on both devices and gives me no problem with other ebooks. Previous versions of ADE (2.0.1, 1.7.2) just can't recognise the ebook protection, de and reauthorising didn't change anything, nor did factory reset, and i am not sure how to copy the book in the root folder (if it means the main Kobo folder, i tried it and didn't work). Any other suggestions?
I am having the exact same error code come up with every book I transfer over to my Kobo e-reader. The book is a solid black color in the e-reader and when you try to open it, it pops up this error code. Could someone help us out here please.!!!!
Nearly 2 years and a couple of versions later, this same problem is still coming up.
I have no interest in buying books - I have too many physical ones already, and that's what the library and book exchanges are for. I've been using the OverDrive app on my many-years-old-gifted-to-me Android phone and although it's slow for browsing the library site, in practice, using this app has been effortless. My sister gave me a Kobo Touch 2.0 (which was a "replacement" gift for the fitness thingybob that didn't work with my not-up-to-date phone), and I'm trying to make use of her gift and this is really annoying.
Here's how I want it to work:
I check out a book in OverDrive, download it onto my computer (since the Kobo doesn't support such an app) and then it shows up on my Kobo.
But of course that's not how it works. So I followed all the instructions on the Kobo site. Downloaded ADE 4.5 ('cuz that's what's current) Got the above error. Tried getting help from the Kobo people, they were a bit slow, so I looked up a fix on my own (de-authorizing everything, de-installing everything, deleting downloaded books, factory reset, re-installing everything, re-authorizing everything, re-downloading everything.) Did ALL of that and it still didn't work, so I followed some other advice that said to wait a few hours. THEN if finally worked and I was able to read a book or two. (Then discovered the Touch 2.0 has no backlighting option, so I have to turn a light on to read in bed, which is stupid, but whatever.)
So then a few weeks later, I go to download another book, and I even wait 24 hours before trying to read it. Same bloody error. What the heck???? People, I am not interested in doing a whole bunch of de-installing/re-installing crap EVERY time I want to read a library book.
FIX THIS ALREADY!!!!!!!
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I had the same experience as everything listed above and I've found a solution. Although it's definitely a work around and not really a fix, it seems to work every time.
I download the book I want, and when I properly disconnect the the kobo of course I get the dreaded "this document is protected...blah blah blah".
All I do is download another book. Doesn't matter if you actually want to read it, somehow after downloading a second book, the kobo can magically read the original book I downloaded. It only shows the error for the last book I downloaded. So if I download a second book right away, I can read the book I want. Sounds weird, but it works for me every time. I sure hope this all gets fixed in future versions and I can go back to just downloading one book at a time.
I have just started going through similar crap. I have successfully used Adobe digital editions 2.0 with on my desktop and a KOBOtouch e-reader for a few years. I even ran digital editions 4.0 on my laptop with the KOBO no problems. After not using my KOBO for a couple of months I wanted to start using it again downloading from a public library with digital editions 2.0. It worked on the desktop but could not transfer and start reading on the the KOBO due to DRM problems. I noticed an update for KOBO so I performed that ok.
Still didnt work DRM problems. I then decided to go to v4.5 of digital editions. After many iterations of authorizing and de-authorizing the desktop finally reading on Digital editions works fine on the desktop, but the authorization for the KOBO is not possible because the authorization menu does nothing. Anybody have any advise ?
It seems like every time I post to a forum I solve my own problem...go figure.
After reading the above again I realized I had not tried a factory reset on the KOBO. Hooray it all works again.
Sorry if I shot off my mouth too soon.
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Was having this issue with a Kobo Aura and ADE 4.5, driving me absolutely insane. What worked was:
-Uninstall ADE 4.5 by dragging the application to the trash and emptying the trash
-Download and install ADE 3.0 (Kobo people say this is the version their product works with best)
-In ADE, de-authorize your Adobe ID by typing command-shift-D (on a Mac) or control-shift-D. The Help menu option to erase authorization is greyed out, but these keystrokes let you do it.
-Re-authorize your Adobe ID (ADE Help menu).
Then everything works like it should. Download the book from the library, transfer to Kobo, all smooth as silk. Jesus Christ, why was that so hard.
Hey. Just did the same thing and it worked for my Kobo Glo HD. These were the following steps I undertook before I followed kickie's advice:
- Deauthorized Kobo device & Reauthorized through ADE 4.0
- Factory reset Kobo and logged back into Kobo account
- Uninstalled ADE 4.0 and installed ADE 3.0 (overdraft files would not even open on ADE 3.0.) ****** this is where I made my mistake.****
- Uninstalled ADE 3.0 and Installed ADE 4.5
- Deauthorized Kobo & Reauthorized through ADE 4.5
- Reauthorized computer (removed Adobe account from ADE 4.5), and logged back in
- Factory reset the device again. Updated device. Same issue.
- Read kickie's advice and realized I should have: Uninstalled ADE 4.5 and installed ADE 3.0, then deauthorized my Adobe Account and logged back in through ADE 3.0. (*sigh. I could have saved myself a bit of time here. Oh well.*)
Thank you so much. This problem has been driving me crazy, and your instructions worked perfectly.
Thanks! This worked for my Kobo mini too
ADE 3.0 was the fix for my Kobo Glo.HD. Installed 4.5 originally - authorization did not work no matter what I tried.
I have a Kobo Touch.
Software is up to date as of today. Adobe is up to date as of today.
I have books on it purchased from Kobo and they work just fine.
My issue is when I use Overdrive to download books and then load Adobe Digital Editions and transfer them to my Kobo, the books will show in the library but not open. I get an error message.
"Oops! This document count be opened......Digital Rights Management issue"
My kobo is registered with "account1".
My Adobe account is "account1". My computer is authorized with Adobe. My Kobo device has also been authorized using the same account "account1". Once I authorize it I get a message saying I can now share DRM books between the two devices.
However, once I open the book on the Kobo I am still getting the error message!!!
I have done 2 full factory resets to my kobo, powered on and off multiple times.
****AFTER READING THIS THREAD*********
I had Adobe 4.5 - I unauthorized kobo and computer and uninstalled.
I downloaded Adobe 3.0 and reauthorized the computer and the device. I downloaded a NEW book from the Library (Overdrive) and transferred it to ADE and then transferred it to my device. I can see it on my device as "new" but no picture shows up....it's just a black book. I get the same "Oops!" error as before.
I unauthorized kobo and computer and uninstalled Adobe 3.0
I downloaded Adobe 2.0 and reauthorized the computer and the device. I downloaded a NEW book from the Library (Overdrive) and transferred it to ADE and then transferred it to my device. I can see it on my device as "new" but no picture shows up....it's just a black book. I get the same "Oops!" error as before.
IT WON'T WORK!!!!!
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Oddly, if I deliberately follow the steps of trying first book and then downloading a random 2nd one, the first one starts working. (and sometimes the 2nd as well)
Thanks for the tip
Your instructions worked for me kickie. Switching to ADE 3.0. But also had to re-authorize my Kobo touch. I would suggest to keep a list of all these fixes. Seems every time I have a problem, a different solution fixes it.
WAKE UP ADOBE!!
Thank you for posting this. I tried almost everything else suggested here and this is the only solution that actually got around the problem for me! I wish I'd read this first then I wouldn't have wasted a frustrating hour and a half.