Lightroom won’t connect

[BTU485]

Hi,

Brand new to the Creative Cloud suite and learning about lightroom.  I can’t seem to get Lightroom to connect and this it will not sync with the mobile Lightroom app on my iPhone.  Any suggestions greatly appreciated.

Thanks.

Brian

[BTU485]

I am using a Mac Book Pro (2013) and Yosemite if that matters.

[Akash Sharma · Accepted solution]

Hi Brian,

Please ensure you are using the latest versions on both Desktop and iPhone.

Also, send (or attach to the forum thread) us the LR mobile/LR desktop diagnostics logs?

1. The LR desktop log shows up when you open the LR desktop preference->Lightroom mobile and with the alt-key a generate log button will appear.
2. You can trigger the LR mobile log via the steps...

•   Long-press the top left LR icon within the Lightroom mobile settings.
•   After that LR mobile generates a diagnostic log and opens this up within your e-mail client.

Thanks,

Akash