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Photoshop CC 2017 Dejó de funcionar

New Here ,
Feb 20, 2017 Feb 20, 2017

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Hola, al abrir Photoshop CC 2017, me aparece el carte que dice:
El programa dejó de funcionar correctamente por un problema.
Windows cerrarrá el programa y le notificará si existe una solución.

Necesito una mano, si alguno le pasó lo mismo, como hizo para solucionarlo?
Tengo Windows 10.
Y el resto de los programas abren ok.

Gracias!

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correct answers 1 Correct answer

Community Expert , Feb 21, 2017 Feb 21, 2017

Hi

Go to the Windows reliability monitor (type reliability into the windows search box)

Click on the Red circle with white cross at the time of the issue.

In the list of critical events look for Photoshop.

Double click on Photoshop, in the list, and you will get a report about the crash

Paste it here so we can take a look and try and advise you.

Note : If the report mentions Lavasoft - uninstall Web-Companion / Adaware and you should be OK.

Dave

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Adobe
Adobe Employee ,
Feb 20, 2017 Feb 20, 2017

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Hi maxih,

You may try and update the graphics card drivers from the manufacturer website.

Also, refer: https://support.simulationcurriculum.com/hc/en-us/articles/231532267-Error-message-A-problem-caused-...

Thanks,

Mohit

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Community Expert ,
Feb 21, 2017 Feb 21, 2017

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Hi

Go to the Windows reliability monitor (type reliability into the windows search box)

Click on the Red circle with white cross at the time of the issue.

In the list of critical events look for Photoshop.

Double click on Photoshop, in the list, and you will get a report about the crash

Paste it here so we can take a look and try and advise you.

Note : If the report mentions Lavasoft - uninstall Web-Companion / Adaware and you should be OK.

Dave

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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